General terms and conditions
Section I
"General provisions"Art. 1. This document regulates the general terms and conditions under which LUX TRADE Ltd. provides services to its users through the online store stefyarttoys.com.
a. 1) Users should carefully read and familiarize themselves with the General Terms and Conditions for the use of the services provided by s tefy a rt toys.com - an e-commerce site, and upon registration or ordering, they declare that they agree to them.
a. 2) Using the services of the site means that the user has read the general rules, as well as that he agrees with them. These rules are binding on all users. If you do not agree with the General Terms and Conditions, please do not use this site.
Art. 2. LUX TRADE Ltd. reserves the right to amend the General Terms and Conditions for the provision of the offered services at any time, and the date of the update will be reflected in the relevant provision. Users should familiarize themselves with the amendments, as they are binding on them.
Art. 3. LUX TRADE OOD operates this Site from its office in Plovdiv, Bulgaria. LUX TRADE OOD makes no representation that the materials or services on this Site are appropriate or available outside of Bulgaria and accordingly access to them from territories where their content is illegal is prohibited.
Art. 4. (1) According to Art. 52 of the Consumer Protection Act, we at LUX TRADE Ltd. are obliged to freely provide the following information to consumers:
Name and address of the supplier: LUX TRADE OOD, Bulgaria, Plovdiv 4000, 1 Iztochen Blvd.
UIC: 204940844
Email: office@yarn.bg
Phone: +359898386686
(2) The main characteristics of the goods are listed in detail on the presentation page of each product.
(3) The price of the goods is final, for one item, including VAT for the presentation of the respective product.
(4) The value of the shipping costs for delivery, which are NOT INCLUDED in the price of the goods, can be seen in the "Delivery" section.
(5) LUX TRADE Ltd. does not impose any additional cost when using the provided means of communication with users.
(6) The methods of delivery of goods ordered from us are described in detail in the "Delivery" section.
(7) Payment for the goods is in accordance with Article 93, paragraph 1 of the Obligations and Contracts Act (OCA), for which the relevant document is received.
(8) Right to withdraw from the goods – every consumer within the meaning of the ZPA has the right to withdraw from the goods ordered from us within 14 calendar days, counting from the date of receipt of the goods, in case they have not been used, the integrity of the packaging has not been violated, that they are in the form in which they were received and the conditions under Art. 55 of the ZPA. In case the consumer exercises his right under Art. 55 of the ZPA, he should send an application for withdrawal and return the goods with intact integrity and preserved commercial form to the address of the LUX TRADE OOD store from which it was sent, with the transport costs at the expense of the customer. LUX TRADE OOD undertakes to refund the amounts paid by the consumer within 15 days from the date on which the consumer has exercised his right to withdraw from the goods. The transport costs for returning the goods are at the expense of the consumer. In case of obvious non-compliance of the goods with the requested and with the characteristics specified on the page, the supplier shall refund to the consumer the entire amount paid, including the transport costs paid by the consumer for the acquisition of the goods in accordance with Art. 59, paragraph 3 of the ZPA and within 15 days of receiving the returned goods and ensuring that their commercial form and packaging are not violated, or upon request by the consumer and a written request, replace it with one corresponding to the requested one.
THE GOODS SHOULD NOT BE RETURNED WITH A PAYMENT CHARGED – AN EVALUATION OF THE GOODS IS MADE BEFORE THE MONEY IS RETURNED
(9) The usual and basic delivery time is indicated on the "Payment and delivery" page and depends on the delivery address. If an order is placed after 2:00 p.m., the order date is considered to be the next business day. If an order is placed on a weekend or public holiday, the order date is considered to be the first following business day.
Section II
"Site Usage Rules"Art. 5. LUX TRADE OOD, as the creator and owner of this website s tefy a rt t oys.com , grants you the right to download and view all materials published on this Website (hereinafter referred to as the "Site") for personal, non-commercial use only, provided that you comply with and comply with all copyright and related notices. It is not permitted to modify the materials on this Site in any way, nor to copy, publicly distribute or distribute them for any public or commercial purpose. The use of the materials published on this Website on other sites is prohibited. The materials on this Site are protected by the Copyright and Related Rights Act and any unauthorized use may be a violation of copyright, trademark rights or other legal provisions.
Art. 6. All names, signs and symbols of products published on this site are trademarks or are protected by copyright, which are the property of their owners.
Art. 7. Users of the site do not have the right to perform actions that violate the laws of the Republic of Bulgaria and generally accepted rules of communication, to perform malicious actions, including unauthorized access to the site, software, networks, computers and other devices, as well as all attempts to spread viruses and other computer programs that are designed to cause and violate any rights and interests of third parties. Users of the site do not have the right to overload it with fictitious requests.
Section III
"Responsibility"Art. 8. LUX TRADE OOD has the right at any time and without notice to make changes to the published materials, services and prices. Some of the published materials may be outdated, and LUX TRADE OOD assumes no responsibility to update them. Some of the information published on this Site may refer to products, services or programs that are not currently offered and are not available. In the event that a product is ordered whose availability is exhausted, then according to ZET, we at LUX TRADE OOD are obliged to notify the client within 30 days. In these cases, the client has the right to refuse the order made in this way or to choose different products whose availability is not exhausted. For more information about available products, contact us at the contact details provided.
Art. 9. In the event that due to out of stock a customer cancels their initial order, the same is completely canceled, and the customer has the opportunity to form a new order. In cases like this, LUX TRADE Ltd. does not undertake to provide products equal in number or value to the initially placed and subsequently canceled order, but treats the replacement as a new one.
Art. 10. LUX TRADE OOD, its suppliers or third parties shall not be liable under any circumstances for any damages whatsoever, including, but not limited to, damages for lost profits, loss of information or other damages arising from the use, inability to use or the results of using this Site, regardless of whether or not LUX TRADE OOD has been advised of the possibility of such damages. In the event that your use of this Site or materials from it results in damages requiring repair, servicing or correction of equipment or information, YOU assume all liability and all costs associated with the elimination of the damages.
Section IV
"Information from users"Art. 11. LUX TRADE LTD does not wish to receive, collect and store confidential or proprietary information from you through this site. All materials, information and other communications transmitted or sent from this site will be considered non-confidential and non-proprietary.
Art. 12. Personal data – full name, region, city, postal code, delivery address, correspondence address, contact phone number, current e-mail and invoice details (when the user wishes to receive one), which users voluntarily and of their own free will send to the site upon registration at s tefy a rt toys.com are protected by the Personal Data Protection Act. Users of s tefy a rt toys.com agree with the fact that LUX TRADE Ltd. and its employees, depending on their duties, have access to part or all of the information that identifies a user - full name, region, city, postal code, delivery address, correspondence address, contact phone number, current e-mail and invoice data (when the user wishes to receive one), but without the right to distribute, disclose, provide or transfer it to third parties, except in cases where it is required by the authorized authorities in accordance with Bulgarian legislation.
Art. 13. LUX TRADE OOD will use your personal data solely for the purposes of technical management of the site, for the performance of the services offered, to provide you with access to specific information or for general communication with you. In cases where the client has indicated a contact telephone number, the client agrees that LUX TRADE OOD will send him SMS messages to the specified number regarding the execution of the order, as well as information about new products offered and current promotions. LUX TRADE OOD will not sell your personal data to third parties, nor will it trade them anywhere else. LUX TRADE OOD employees are obliged to protect the confidentiality of your data and comply with an agreement for the disclosure of confidential information.
Art. 14. Every user registered at s tefy a rt toys.com has the right to request deletion of the personal data entered by him, which also leads to deletion of the username and password used by him. For this purpose, the user must prove that he is the registered person by sending all the information he entered during registration.
Art. 15. When you access the website of LUX TRADE LTD, automatically and not as part of the registration, some general and non-personal data is recorded - internet browser used, IP address, number of visits, average time spent on the site, pages viewed. This information by itself cannot identify a specific person. This information is used for diagnostic, statistical purposes, to maintain its functionality and information about the use of our site. Your data is not processed further, nor is it transferred to third parties.
Section V
"Terms of Order and Delivery of Goods"Art. 16. The offers contain basic information about the offered product according to its type and an indication of its price. Most of the offers are accompanied by photographs. Some of the offers have an option for Additional information and/or Detailed description in a file. The indicated price of the individual product is for 1 piece and does not include delivery costs.
Art. 17. The selection of products is done by clicking the "Buy" button in the offer of the desired product. The ordering of the types and quantities of goods placed in the basket is done by clicking the "Order" button in the order overview. The action constitutes a declaration of will, which binds the customer and s tefy a rt toys.com with the force of the contract.
When ordering, the customer must provide an e-mail, telephone number and exact address for delivery. For issuing an invoice, company data or three names, address and telephone number are filled in if the customer is an individual.
Art. 18. Providing an incorrect/wrong address and/or telephone number makes the order invalid and does not bind LUX TRADE Ltd. with the obligation to fulfill the delivery.
Art. 19. Orders are accepted every day from 0.00 to 24.00. After receiving the order from s tefy a rt t oys.com, the specified phone number is checked for its validity by confirming the order and the address to which the goods are to be delivered.
Art. 20. The ordered goods are delivered to the address specified by the customer. The customer undertakes to ensure access and the possibility of receiving the goods. The delivery costs, unless otherwise expressly stated, are paid by the customer upon receipt of the delivery, together with the price of the goods. The goods ordered by the customer are delivered within 2 to 3 working days to any point in Bulgaria. Delivery is to the address specified by the customer, provided that the address is specified accurately and is valid, and that the order is confirmed by the customer.
Art. 21. The ordered goods are delivered appropriately packaged according to their type and the transport used for delivery.
Art. 22. If the client is not found within the delivery deadline at the specified address or access and conditions for delivery of the goods are not provided within this deadline, the order is considered cancelled and LUX TRADE Ltd. is released from its obligation to fulfill the requested delivery.
para. 1) In the event that the customer confirms his desire to receive the ordered goods and after the expiry of the delivery period, he has not been found at the address, he shall bear the delivery costs at his own expense. The costs shall be paid upon receipt of the goods, together with the price of the goods.
Section VI
"Payment"Art. 23. Payment for goods and services provided shall be made with:
- cash on delivery to courier
- Virtual POS terminal - card payment
Art. 24. Orders over 1,000 BGN in value – the amount is paid IN ADVANCE by bank transfer – when it is the first order, you have not had any relations with LUX TRADE Ltd. After building mutual trust, this rule may be terminated (at our discretion), of which you will be explicitly notified.
Art. 25. If you have been an incorrect customer or a risky customer to us. Whatever the amount of your order, you MUST pay it IN ADVANCE by bank transfer.
Art. 26. Before making transfers – please contact us if you have any questions or if something in the procedure is not clear to you. When paying by bank transfer, in the “Reason for transfer” field, you must indicate the order number, which is contained in the notification of accepted order sent by us to the e-mail address you provided. PLEASE DO NOT MAKE TRANSFERS IF YOU FEEL UNSURE ABOUT THE PAYMENT METHOD WITHOUT CONTACTING US BY PHONE OR INTERNET
"Consumer Information - Consumer Rights"
Consumer information - Consumer rights arising from the guarantee under Art. 112 - 115 of the Consumer Protection Act:Art. 112. (1) In the event of non-conformity of the consumer goods with the sales contract, the consumer shall have the right to file a complaint by requesting the seller to bring the goods into conformity with the sales contract. In this case, the consumer may choose between repairing the goods or replacing them with a new one, unless this is impossible or the method of compensation chosen by him is disproportionate in comparison with the other.
(2) A means of redress for the consumer shall be deemed to be disproportionate if its use imposes costs on the seller which, in comparison with the other means of redress, are unreasonable, taking into account: 1. the value of the consumer good if there had been no lack of conformity; 2. the significance of the lack of conformity; 3. the possibility of offering the consumer another means of redress which does not entail significant inconvenience for him.
Art. 113. (1) The consumer goods shall be brought into conformity with the sales contract within one month from the date of the consumer's complaint.
(2) After the expiry of the period under para. 1, the consumer has the right to terminate the contract and to have the amount paid refunded or to request a reduction in the price of the consumer goods in accordance with Art. 114.
(3) The consumer shall be free of charge for the consumer to bring the consumer goods into conformity with the sales contract. He shall not be liable for any costs of shipping the consumer goods or for materials and labour related to their repair, and shall not suffer any significant inconvenience.
(4) The consumer may also claim compensation for damages suffered as a result of the non-conformity.
Art. 114. (1) In the event of non-conformity of the consumer goods with the sales contract and when the consumer is not satisfied with the resolution of the complaint under Art. 113, he has the right to choose between one of the following options: 1. termination of the contract and reimbursement of the amount paid by him; 2. reduction of the price.
(2) The consumer may not claim a refund of the amount paid or a reduction in the price of the goods when the trader agrees to replace the consumer goods with a new one or to repair the goods within one month of the consumer submitting the complaint.
(3) The consumer may not claim termination of the contract if the non-conformity of the consumer goods with the contract is insignificant.
Art. 115. (1) The consumer may exercise his right under this section within a period of up to two years from the delivery of the consumer goods.
(2) The period under paragraph 1 shall cease to run during the time necessary for the repair or replacement of the consumer goods or for reaching an agreement between the seller and the consumer to resolve the dispute.
(3) The exercise of the consumer's right under paragraph 1 is not subject to any other time limit for filing a claim other than the time limit under paragraph 1.
The order form is drawn up based on the requirements of Art. 49 (2) and provides full information under Art. 47 (1) items 1, 5, 15 and 16 of the CPA. The full text of the CPA can be found on the CPA website here .
You can use and find an online dispute resolution portal here .
You can contact the regulatory authority (CPC) at the following address: Sofia, 4A Slaveykov Square, floors 3, 4 and 6